Heroic Customer ServiceSM Guarantee

At Metrocities Mortgage, we know that when it comes to customer service, actions speak louder than words. That's why we proudly offer this Heroic Customer ServiceSM Guarantee:

  • Loan Decision – Metrocities Mortgage guarantees to provide a purchase loan decision within 4 business days of an application being completed or we'll credit $100 towards closing costs.

  • Close on Time – Metrocities Mortgage guarantees to close your purchase loan per the borrower’s and seller’s signed Purchase Contract Settlement Date or we will pay the borrower $400 within 7 days of closing.

  • Pathway to the President – We understand that escalation is sometimes necessary. To ensure you get results – fast – unlike other lenders, we provide you with a direct line all the way through to the President’s office, if necessary, until resolved.

 

 

 

 

 

 


We guarantee to close your purchase loan on time or we'll pay you $400.
Metrocities Mortgage, LLC, located at 15301 Ventura Blvd., Suite D300, Sherman Oaks, CA 91403, is a Delaware limited liability company licensed by the California Department of Corporations under CRMLA. Arizona Mortgage Banker License #BK0903027; Georgia Residential Mortgage License #16984; Illinois Residential Mortgage Licensee #6424; Kansas Supervised Loan License #2002-4365; Massachusetts Mortgage Lender/Broker License #MC2011; Mississippi Registered Mortgage Company; Licensed by the New Hampshire Banking Department; Licensed Banker-New Jersey Department of Banking and Insurance #9932415; Registered Mortgage Broker – NYS Banking Department; Ohio Mortgage Broker #MB803629; Pennsylvania Department of Banking #1740 and licensed pursuant to the Secondary Mortgage Loan Act; Rhode Island Licensed Lender #20021343LL; licensed by the Virginia State Corporation Commission as MLB-786. This is not an offer to enter into a rate lock agreement under Minnesota law. Information is subject to change without notice. This is not an offer for extension of credit or a commitment to lend.